This page explains how we arrange our appointment system and how to make an appointment.
Appointments may be made online, by telephone or in person. Please make one appointment for each member of the family who needs to be seen. We try to keep to time but please be patient if someone before you takes longer than planned. Appointments are normally ten minute slots.
Home visits are strictly for people who are housebound or too ill to attend the surgery. We ask that wherever possible home visits are booked before 10:30am.
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 20 minutes late for an appointment you may be asked to re-book.
Extended opening hours
We also offer weekday late and weekend appointments at our neighbouring ‘hub’ practice which is at Ireland Wood Surgery. These appointments cannot yet be booked online, but can be booked by speaking to reception.
If you feel that your problem is urgent we can fit you in to see a doctor on the same day. The receptionist may put you in touch with one of the doctors so that your condition can be assessed.
Telephone access during office hours
Telephone consultations with the doctor are also available if you feel your problem could be dealt with in this way, these can be booked via reception.
We operate a telephone triage system every Monday and on Tuesdays after bank holidays and on the Friday after monthly training afternoons. On these days any patient who requests an appointment between 8:00am and 9:15am ( this time may alter slightly at the discretion of the GP) will be added to a triage list whereby a doctor will ring you back and assess whether a face to face consultation is necessary or whether the problem can be directly dealt with over the telephone.
The Practice does telephone triage on Telephone triage appointments are available
If you have a dental problem
Unfortunately we are unable to help if you have a dental problem and so we will ask you to see your dentist. If you are looking for dental care the NHS Choices website can help you find a NHS dentist. For urgent Dental Care please call 111 for the NHS 111 service.