Frequently asked questions and general information about the practice.

Can I have a chaperone?

Please note if you are having an intimate examination a chaperone can be provided. This service is available to both male and female patients. Please discuss this with your doctor. Our chaperones are all fully trained to perform their duties.

Can you help me if I have a dental problem?

Unfortunately we are unable to help if you have a dental problem and so we will ask you to see your dentist. If you are looking for dental care the NHS Choices website can help you find a NHS dentist. For urgnet Dental Care please call 111 for the NHS 111 service.

What if I have communication needs?

We want to get better at communicating with our patients. We want to make sure you read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

What is our vision?

Our practice vision statement

Our objective is to provide healthcare which is available to the whole population & to create a partnership between patients & healthcare professionals which ensures mutual respect, holistic care & continuous learning.

Our aims are:

  • To ensure high quality, safe & effective services & environments
  • To provide accessible healthcare which is proactive to change
  • To recruit, train & develop a highly motivated & appropriately skilled workforce.
  • To guide our employees in accordance with equality & diversity
  • To act with integrity & confidentiality at all times
  • Through monitoring & auditing, to continue to improve our healthcare services
  • To provide effective & efficient management & governance systems
  • To treat all patients & staff with dignity, respect & honesty

What is a CCG?

Clinical Commissioning Groups (CCGs) work with patients and healthcare professionals, and in partnership with local communities and local authorities. On their governing body, CCGs have, in addition to GPs, at least one registered nurse and a doctor who is a secondary care specialist (someone who specialises in hospital-based care). Groups have boundaries that will not normally cross those of local authorities. All GP practices have to belong to a Clinical Commissioning Group.